Contacting Vodafone

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Here are the ways you can contact Vodafone:

Contents

Vodafone Mobile services

General

  • Calling 777 from your mobile
  • Calling 0800 800 021 from any other New Zealand phone
  • Calling +64 9 355 2007 from an overseas phone or when you're roaming
  • Using the online support form
  • Visiting Vodafone's official online support forum
  • In person by visiting any Vodafone store
  • In writing to:

    Vodafone New Zealand Ltd
    Private Bag 92161
    Auckland 1030
  • Or by fax to 09 355 2001


  • Support via. phone available 8pm-8am Monday to Saturday, essential services outside of these hours
  • $1 will be charged for support via. phone for all Prepay customers

Data and BlackBerry

  • Calling 0800 921 021


Calls to this number are free, including Prepay customers


Vodafone Fixed line and Broadband services

Over the phone

Support via. phone available 8pm-8am Monday to Saturday, only technical fault support outside of these hours

Residential

  • Calling 0800 438 448 or 09 962 9000 for support
  • Calling 0800 464 484 for sales

Business

  • Calling 0800 438 458 or 09 962 9100

Red network

  • Calling 0800 800 215


Other methods

More information

For more information, visit Vodafone's Contact Us page.

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